After Sales Service

Luxco Importers is the official exclusive agent for AVI-8 in South Africa and surrounding countries. With our head office and service centre situated in the Sandton suburb of Johannesburg, we are perfectly located to serve you. Should you require any service or repair on your AVI-8 watch, you are welcome to bring it to our service centre or take it to your nearest AVI-8 retail store.

WARRANTY

The present AVI-8 International Warranty applies to watches sold or presented for guarantee service in any country. Your AVI-8 watch is warranted against any manufacturing defect for a period of twenty-four (24) months from the date of purchase (the “Warranty Period”) subject to the following conditions.

WARRANTY AUTHORISATION

n order to benefit from your AVI-8 International Warranty, you will be required to present to any AVI-8 Boutique, AVI-8 Authorised Retailer or AVI-8 Authorised After-Sales Service Centre, the proof of purchase before receiving warranty service.

To register your watch, please click here.

EXCLUSIONS AND LIMITATIONS

• Your AVI-8 International Warranty does not cover, notably:
• Defects and damages resulting from misuse or negligence, or from accident,
• Battery, case, crystal, strap, or bracelet
• Defects and damages caused by improper use, alterations, tampering, dismantling or unauthorised modifications or repairs,
• Water damage unless marked water-resistant

If your watch is returned during the Warranty Period, any component found by our technical services to be defective as a result of a manufacturing defect will be, at AVI-8’s sole discretion, repaired or replaced free of charge. Upon expiration of the Warranty Period, any services or repairs will be subject to a service charge.

You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance.

PROCESSING TIME

Please allow up to 4 to 6 weeks from the date we receive your package for your watch to go through the repair process depending on severity of defect

The above manufacturer’s warranty:

Is independent of any warranty that may be provided by the seller, for which seller carries sole responsibility.
Does not affect the purchaser’s rights against the seller nor any other mandatory statutory rights the purchaser may have.

SERVICE CENTRE

Luxco Importers | Ground Floor Block G Pinmill Farm | 164 Katherine Street | Sandown 2196
Email: service@luxco.co.za
Tel: (011) 448-2210